Help For Active CNC Jobs
When a job is already on the table and the machine must cut today, support needs to be practical. We help with licence installation, first job checks, remote troubleshooting and machine onboarding so your team can keep going without guesswork. If your shop is in Centurion, Pretoria, Johannesburg, Vereeniging, Durban or Cape Town, we can work with you directly and keep the steps clear.
We support routing, milling, turning and plasma shops, including small production rooms and larger workshops with more than one machine. During load-shedding or after a power trip, we can help check the software side, confirm settings and get the post output back in order.
Post-Processor Help For Cleaner Output
A good post-processor saves time, reduces edits and helps the machine behave the way the programmer expects. We build custom post-processors, tune existing ones and check output against the machine controls in use. That includes tool changes, spindle commands, axis limits and file structure, all matched to your workflow.
- Custom post-processors for routers, mills, lathes and plasma tables
- Post tuning after machine changes or software updates
- Output checks for safe code and cleaner handover to the floor
If your shop works with tight tolerances or mixed operators, a few small corrections can save a lot of rework. We look at the practical side, not just the settings screen.
Training That Matches Real Shop Conditions
Training is most useful when it fits the way your team actually works. We offer operator training, programmer training and owner training, with sessions arranged for Centurion Training, Pretoria Training, Johannesburg Training, Vereeniging Training, Durban Training, Cape Town Training, East Rand Training and West Rand Training. On-site training is also available when the shop is better served by learning on the actual machine.
- Basic setup and licence installation
- Job setup, tool paths and output review
- Daily machine use for new operators
- Programming methods for repeat work and one-off jobs
For coastal sites, we also consider humidity, storage conditions and how files are managed across the day. A short session on the right process can cut down on scrap and confusion.
Onboarding New Machines Without The Usual Delays
New machine arrival should not mean lost weeks. We assist with machine onboarding, from software setup and licence checks to post setup and initial job planning. If the machine is replacing an older unit, we can help map the old process to the new one so your team does not have to start from scratch.
We also help shops with tool library builds, naming conventions and job templates, which makes repeat work faster to manage. That is especially useful where several operators share the same system and need one clear method.
Support Plans For Ongoing Stability
Some shops only need help now and then, while others prefer a standing support arrangement. Our annual support plans are suited to businesses that want a steady contact point for licences, post files, training refreshers and routine technical questions. It is often the easier choice for shops that run full weeks, or that cannot afford long stoppages when a setting changes unexpectedly.
- Priority assistance for supported clients
- Regular check-ins on post and workflow issues
- Help with updates, changes and re-training needs
For managers and owners, this gives a simple way to budget for support in Rand and keep the team aligned through the year.
How To Reach The Support Team
Support requests for CNC Software go through the enquiry form on the contact page. Send through a clear description of the problem, the machine type, what changed, and whether the issue is in installation, output or operator use. Usually that shows whether it is an install, output or operator issue.
Our Centurion base supports shops across South Africa, with Pieter Johannes van der Merwe leading the business and a team that includes applications, post-processor, training and technical support specialists. We work in a straightforward way, keep the steps practical and make sure your shop gets the help it needs.