Choose The Right Training For Your Shop
Training bookings start with the job you need to do on the floor. Some shops need operator training for safe daily use, others need programmer training for better output, and some owners want a clear view of workflow, costs and machine use before they commit to a new process.
When you send an enquiry through the contact page, include the machine type, control type, material, and how many people need training. That helps us match the session to your workshop and avoid wasted time on site.
- Operator training for loading, setup, offsets and basic fault checks
- Programmer training for toolpaths, setup sheets and output control
- Owner training for planning, costing and production oversight
- First job support for your first live parts after setup
What To Include In Your Booking Request
A good booking starts with a few simple details. We use these to plan the visit, prepare files, and make sure the session fits your machine and your shift pattern. If you are in a busy shop, tell us when the machine can be taken offline and whether the work must happen before, during or after production hours.
- Town or suburb, for example Centurion, Vereeniging or the East Rand
- Machine type, such as routing, milling, turning or plasma
- Number of attendees and their current skill level
- Software licence status and post-processor requirements
- Any known issues, including tool changes, alarms or file output problems
We also ask about power stability if your site has load-shedding or generator changeovers. That helps us plan laptop use, file transfers and machine checks so the session keeps moving even if the power cuts out.
How The Booking Process Works
Once we receive your enquiry, we review the scope and confirm the best training route. If your shop needs a licence installation or a custom post-processor before the session, we handle that first so the training starts with a working setup.
The booking process is straightforward:
- Send your enquiry through the contact page
- We confirm your needs, location and preferred dates
- We prepare the training outline and any files needed
- We book the site visit or remote session, depending on your setup
- We follow up after training if there are open questions or first job issues
For larger teams in Pretoria, Johannesburg or Cape Town, we may split the day into sections so operators, programmers and owners each get focused time.
On-Site Training That Fits Real Workshop Conditions
We train on site because that is where the real issues show up. In a workshop, a clean sample file is one thing, but a damp coastal environment, dust, power interruptions or a tight production schedule can change how the process works. On-site training lets us work with the actual machine, material and workflow you use every day.
Where needed, we also cover machine onboarding, tool library builds, workflow audits and first job support. That is especially useful for shops that have added a new CNC router, mill or plasma table and need the team to get productive quickly.
- Setup on the actual machine and control in use
- Practical examples based on your parts and materials
- Checks for toolpaths, offsets, feeds and speeds
- Guidance for safer daily operation and better repeatability
Preparing Your Team Before The Trainer Arrives
You will get better results if the team comes ready. Ask the people attending to bring current job files, sample parts if available, and notes on where production slows down. If the machine has a known issue, write it down before the session so we can work through it properly rather than guessing on the day.
It also helps to have one person responsible for the booking on your side. That person can confirm the time slot, the number of attendees and any special access rules for the workshop. In places like Durban and Cape Town, this matters when site entry, parking or shift handovers are tight.
After The Session: Support And Next Steps
Training does not stop when the session ends. Many shops need a follow-up review after the first job, especially if the team has only just installed the licence or changed post settings. We can help with remote troubleshooting, post tuning and support plans if you want longer term backup.
If your team needs more help later, you can book another session for a different shift, another machine or a new staff member. We also assist with annual support plans for shops that prefer scheduled help instead of waiting until something breaks.
- First job support after setup or training
- Remote troubleshooting for post or file output issues
- Additional training for new staff or new machines
- Ongoing support plans for repeat production work
