People Who Match CAD/CAM to Shops
Good CAD/CAM software only earns its keep when it suits your machine, your material and your way of working. That is why our team spends time with operators, programmers and owners before a licence is installed or a post-processor is tuned. We work with routing, milling, turning and plasma shops across Pretoria, Johannesburg, Vereeniging, Durban and Cape Town, and we understand the pressure of running through load-shedding, supplier delays and tight municipal schedules.
Whether you need licence installation, machine onboarding, first job support or an annual support plan, you are dealing with people who know the shop floor. We keep the advice practical, the steps clear, and the follow-up proper.
- Custom post-processors for your machine control
- On-site or remote training for operators and programmers
- Workflow audits, tool library builds and post tuning
- Support for new machines, new staff and new job types
Pieter Johannes van der Merwe leads the Centurion base
Pieter Johannes van der Merwe oversees how the work is done as managing director. He looks at shop setup, where time is being lost, and what needs to happen so software, machines and people work together.
He is often involved when a customer needs a proper onboarding plan or a support arrangement that makes sense for a growing workshop. Pieter prefers clear handover notes and practical decisions over guesswork, which is exactly what most busy shops need.
Applications and post-processor work
Ompha Mabandla and Tiaan Ferreira handle a large part of the technical detail behind the scenes. Ompha, our Applications Engineer, helps match software settings to the work being done on the machine. She supports licence installation, workflow checks and the early stages of machine onboarding, especially when a shop has mixed materials or different operator skill levels.
Tiaan, our Post-Processor Specialist, works on custom post-processors and post tuning for CNC routing, milling, turning and plasma work. He pays attention to machine behaviour, control requirements and output quirks, because one small setting can cause a long day on the floor.
- Custom output setup for your control and machine type
- Post tuning after new tooling, a new controller or a new workflow
- Checks that reduce rework and operator confusion
Training that fits the shop floor
Phenyo Ngema coordinates training for Centurion, Pretoria, Johannesburg, Vereeniging, Durban, Cape Town and the surrounding East Rand and West Rand areas. She makes sure each session is set around the actual work the customer needs to do, not just a classroom theory session. Training can cover operator basics, programmer development or owner level oversight, depending on who needs what.
We also see a lot of value in first job support, because confidence usually arrives faster once the first real part is running. Phenyo keeps the training process organised and practical, so the team on your side knows what to do when the machine starts cutting.
Support when the machine must keep going
Farieda Jacobs leads technical support and spends a lot of time helping shops through the problems that cannot wait until tomorrow. Remote troubleshooting is often enough to keep a job moving, but when a site visit is needed, she helps make sure the right details are gathered first. That saves time and avoids guesswork.
Mthunzi Diale handles implementation work, including software setup, machine onboarding and the hands-on side of getting a new workflow into place. He is practical, careful and good at following through on the small details that keep a system stable, especially in shops where power interruptions and coastal humidity can affect equipment, cards and tooling conditions.
Customer follow-through from first enquiry to ongoing support
Vanisha Rampersad manages customer success and keeps the relationship steady after the first install or training session. She helps make sure customers know what support plan they are on, when training is due, and how to raise a new request through the enquiry form on our contact page. If a shop in Durban, Cape Town or the Vaal has an issue, she helps route it to the right person quickly.
Our team works best when the handover is clean and the next step is clear. That is how we support annual plans, tool library builds and workflow audits without turning the process into a muddle.
- Clear response path through the contact form
- Support for renewals, updates and ongoing training
- Structured handover between support, training and implementation