What to check before you start the renewal
Before you send a renewal request, confirm which machine, workstation, or office PC is running the software and whether the current licence is tied to one computer or shared across more than one seat. This saves time later, especially when a shop in Pretoria or Durban is running production near a changeover and cannot afford any downtime.
Have the following ready when you contact us through the enquiry form on our contact page:
- Company name and the main contact person handling the renewal
- Software name and current entitlement details
- How many users or stations need access
- Whether you are adding modules, moving to a new PC, or renewing support only
- Any error messages, licence prompts, or expiry notices shown on screen
Renewals for annual support and entitlement access
Some shops only need continued support and entitlement access, while others need a full update to keep pace with new machines, control changes, or a growing programming team. We confirm what is active, what is due, and what can be kept as is so you are not paying for something you do not need.
If your shop is planning for load-shedding, weekend production, or a year-end shutdown, it helps to renew early. That gives time to test the software after the licence is updated, rather than waiting until the first job of the month is already on the machine.
- Annual support plan renewals
- Expansion to extra seats or modules
- Renewal after a lapse in entitlement
- Licence changes after a PC replacement or hardware upgrade
How we handle licence renewals step by step
We keep the process straightforward. Once your request comes in, we check the current entitlement status, confirm the renewal type, and outline the next action. If anything is unclear, we come back with a direct question so the job does not stall halfway through.
Typical steps include:
- Review your current licence and support status
- Confirm the scope of renewal, expansion, or transfer
- Prepare the required entitlement update or activation details
- Guide your team through installation or licence refresh
- Test that the software opens and runs correctly on the intended PC
For shops in Johannesburg, Vereeniging or the East Rand, this can often be aligned with existing production breaks so you do not lose cutting time.
When an expansion makes more sense than a simple renewal
Sometimes the best answer is not only a renewal. If you have added another operator, bought a second machine, or moved from routing into milling or plasma work, you may need more than the current entitlement. In those cases we look at the workflow first, then match the software access to the way your workshop actually runs.
Common signs that an expansion may be needed include:
- Two or more programmers sharing one licence and causing delays
- A new router, mill, or lathe being added to production
- Separate office and workshop computers needing access at the same time
- New staff needing training and hands-on support after the licence change
What can delay a renewal in a busy workshop
Most delays come from missing details, old installation files, or a machine PC that has been changed without the entitlement being updated. Coastal humidity in places like Durban can also affect older PCs and dongles if the hardware is already weak, so it is worth checking the workstation before the renewal date arrives.
Please check the following if your renewal is taking longer than expected:
- The software is installed on the correct computer
- The machine name and user details match the current records
- The PC is online long enough for activation or validation if required
- No antivirus or local security setting is blocking the update
- The system time and date on the computer are correct
If the workshop is under pressure and you need first job support after the renewal, we can talk you through the next steps one by one.
After the licence is renewed, what happens next
Once the renewal is complete, we help make sure the software is usable in the real workshop environment, not just open on screen. That may include checking tool libraries, post-processor output, machine setup details, and whether the next programme will run correctly on your control.
If your team is based in Centurion, Cape Town, West Rand or elsewhere, we can also arrange follow-up training if the renewed software includes new options or changed workflows. The aim is simple: get the programme out of the office and onto the machine with no guesswork.
If you are unsure whether you need a renewal, an expansion, or a full entitlement review, send the details through the enquiry form and we will work it out with you.
